Data deletion instructions

You have three ways to act:

• Remove an account in Viralyshop. This option is for creators. We stop reading the Instagram, TikTok or YouTube account at once. See Remove an account in the app.
• Remove Viralyshop from your Google account, or from Instagram or TikTok if you connected an account there before 4 October 2026. See Google, Instagram and TikTok.
• Ask us to delete your account and your data by email, at privacy@viralyshop.com. See Delete your account and your data.

We have no access to your Instagram, TikTok or YouTube accounts: we read only their public pages, after you have proved with a code that they are yours. So there is no access to cut at the platform, and Viralyshop does not appear in your YouTube settings. To stop the reading of an account, remove it in Viralyshop.

The app has no button to delete the account: account deletion is done on request, by email. We confirm receipt within 3 working days and complete the deletion within 30 days. We keep only what the law requires us to keep, and what proves a sale, a payment, a dispute or a fraud.

A creator can stop our reading of an Instagram, TikTok or YouTube account at any time, from the app:

• Sign in on the sign-in page with Continue with Google, then open your Creator space.
• In the menu, open Profile.
• In the profile sections, under Public profile, choose Social accounts.
• On the account's row, click Remove.
• Confirm in the window that opens (Remove this account?) by clicking Remove again. The message Account removed. confirms it.

Direct link, once signed in: Social accounts.

What happens at once

• We stop reading the account's profile: its followers and its average views. We no longer ask our data provider for this profile.
• The account leaves your Social accounts. Brands no longer see the account or its numbers.
• You can no longer send a new video from this account to a campaign without verifying it again with a code, except with screenshots when the campaign accepts them.
• Videos already sent to a campaign are still read through their public link, as long as the campaign counts their views (a rejected video, only while its rejection can still be disputed), then, after the campaign ends, only the approved ones, until they are paid: we checked when they were sent that they were yours. A call-for-offers post is read one last time 30 days after it was posted. Their views still count: removing the account does not change your earnings.

What we keep, and why

We keep the account's other data: its ID, username, display name, profile link, the last followers and average views read, and their history. We also keep the links of the videos you submitted to campaigns, the views read on those videos, and their content check results. Those videos and their views are the basis of earnings already calculated or paid: they are part of our payment records. The details are in What is deleted and what is kept. To have the rest deleted, write to us: see Delete your account and your data.

To get the account back later, verify it again with a code in Social accounts: it gets its history back.

Until 4 October 2026, a creator could connect a professional Instagram account to Viralyshop with Instagram login. We no longer use this connection, and we have erased all the access tokens Instagram gave us. Today, an Instagram account is verified only with a code in its bio: see the privacy policy.

If Viralyshop still appears in your Instagram account settings, you can remove it there, in the Instagram app or on instagram.com:

• Open your profile, then the ☰ menu and Settings and activity. On a computer, open More, then Settings.
• Under Your app and media, open Website permissions.
• Open Apps and websites, then the Active tab.
• Next to Viralyshop, tap Remove, then confirm.

The labels can vary slightly with the version and language of Instagram. An account verified with a code in its bio does not appear in this list, because it never gave us access: to stop its reading, remove it in Viralyshop with Remove (see Remove an account in the app).

Removing Viralyshop from your Instagram settings sends us no request and does not delete the data we already hold on this account. To have it deleted, write to us: see Delete your account and your data. Within 30 days, we delete for that account: Instagram ID, username, name, profile link, followers, average views and their history, and content check results. We keep only the links of the videos submitted to a campaign and the views your earnings were calculated from, and what is part of a dispute or fraud case, for the period given in What is deleted and what is kept.

Such a request can cover only the data of an Instagram account: it then does not close your Viralyshop account. To close it, see Delete your account and your data.

Until 4 October 2026, a creator could connect a TikTok account to Viralyshop with TikTok Login Kit. We no longer use this connection, and we have erased all the access tokens TikTok gave us. Today, a TikTok account is verified only with a code in its bio.

If Viralyshop still appears in your TikTok account settings, you can remove it there, in the TikTok app:

• Tap Profile, then the ☰ menu at the top of the screen.
• Tap Settings and privacy.
• Tap Security and permissions, then Apps and services permissions.
• Choose Viralyshop, then tap Remove access.

The labels can vary with the version and language of TikTok. In some versions, the path is Security and login, then Manage app permissions.

Removing Viralyshop from your TikTok settings does not delete the data we already hold on this account. To stop its reading, remove it in Viralyshop: see Remove an account in the app. To have its data deleted, ask by email: see Delete your account and your data. We then delete it within 30 days, with the same exceptions as for Instagram.

You sign in to Viralyshop with Google. Google gives us only your name, your email address, your profile photo and your Google account ID. This sign-in gives us no access to your YouTube channel.

To cut this link, open your Google Account connections, choose Viralyshop, then select Stop using Sign in with Google and confirm.

This deletes neither your Viralyshop account nor the data we already hold. Your account stays open, and Google will ask for your consent again if you sign in with it later. To have the account deleted, see Delete your account and your data.

The app has no button to delete the account. Write to us:

• To: privacy@viralyshop.com
• From: the email address of your Viralyshop account, that is, the Google address you sign in with.
• Subject: Account deletion, or Data deletion if you want only part of your data deleted.
• In the message: the account's email address; your role (creator, influencer manager or brand); your shop's name if you are a brand; your Instagram, TikTok and YouTube usernames if you added any; and what you want deleted: the whole account, or only some data, for example the data of an Instagram account.

If you no longer have access to that address, write from another address and say so. We will ask you for proof of identity, or proof that the account is yours, before we delete anything. We never delete an account on a request we could not verify.

Before you write, if you are a creator, withdraw your available balance: the minimum withdrawal is 2,000 DA. If some earnings are still on hold, say so in your message: we will agree with you on how they are paid. If you are a brand, ask for the refund of the unspent budget of your ended campaigns, and tell us in your message if money is left in your wallet. Once the account is deleted, you can no longer do anything in the app.

Other people concerned

• Brands' customers. If you ordered a product through a creator's link, the brand that sold it to you is responsible for your order data (name, phone, wilaya, commune, address, order note). Viralyshop processes it for the brand, to run the service (order handling, delivery tracking, commission calculation), and for its own fraud prevention. Write to the brand, or to privacy@viralyshop.com with the shop's name, the order date, the phone number used for the order and, if you have it, the parcel's tracking number. We pass the request on to the brand and help it answer. The order itself is an accounting record, kept for 10 years: see What is deleted and what is kept.
• Creators invited by email. A brand can invite you by email based on your public Instagram, TikTok or YouTube profile, which we receive from our provider Influencers.club, even if you have no account with us. We keep that profile for 7 days at most, and the invitation sent for 12 months. The unsubscribe link at the bottom of that email stops invitations from every brand. You can also ask us to delete the profile data we received about you, at privacy@viralyshop.com.
• Influencers added by a manager. If a manager entered your name, your usernames or your phone numbers before you had an account, you can ask us to delete them, at privacy@viralyshop.com.

When we delete your account, we delete or anonymize:

• your name, your email address, your photo and the link with your Google Account, Google tokens included;
• your sign-in sessions, with the IP address and browser recorded;
• your profile: username, display name, bio, wilaya, languages, niches and declared usernames;
• your phone numbers, and the address where you receive product samples;
• your Instagram, TikTok and YouTube accounts: IDs, usernames, profile links, followers, average views and their history;
• the content check results of your videos: caption, image and sound fingerprints, Google Gemini's assessment, except those that are part of a dispute or fraud case;
• the videos you uploaded to a pay-per-video campaign, and their previews;
• your ID document: name, document type, number and photo;
• your saved CCP or bank accounts;
• for a brand: the shop's profile, its product pages and their images, its domains, and its connections (ZR Express, Shopify, Google Sheets, Telegram) with their keys;
• your notifications and your preferences, such as language.

To check a video published on Instagram, TikTok or YouTube, we keep no copy: the files read for the check are erased right after it. A brand that paid for a video in a pay-per-video campaign keeps the file it downloaded: deleting your account does not take it back.

We keep only the following, for the reason and the period given:

• Orders and their history (statuses, parcel tracking, amounts, the creator behind the sale): 10 years. They are accounting records for the brand and for us (Algerian Commercial Code, art. 12), and the basis of commissions.
• Ledger entries, payments, withdrawals and refunds, with what supports them: the links of submitted videos, the views counted in pay-per-view campaigns and the screenshots that prove them, and the record of the ID check made before a withdrawal. Period: 10 years (Commercial Code, art. 12).
• Invoices and tax data (legal name, NIF tax number, address shown on invoices): 10 years (Commercial Code, art. 12).
• Messages, and fraud and dispute files (reports, evidence, decisions): 5 years after the end of the campaign concerned or the closing of the account, so that we can prove what happened in case of a claim or a dispute. They protect brands, creators and Viralyshop against fraud.
• The audit log (who did what and when, including your acceptance of the terms: version, date, IP address fingerprint and browser): 5 years after the account is closed, so that we can prove what happened in case of a claim.
• Opting out of invitations: if you unsubscribed from email invitations, we keep, with no time limit, an irreversible fingerprint of your address, not the address itself, so that no brand writes to you again.

We use this kept data only for these reasons, and we delete or anonymize it at the end of the period. Our servers' technical logs are erased after 30 days at most. Our database backups disappear when they expire; until then, they serve only to restore the service after an outage. All our retention periods are in the privacy policy.

• We confirm receipt of your request within 3 working days.
• We complete the deletion within 30 days of receiving the request.
• We write to you when it is done, and we tell you what we kept and why.
• The request and the deletion are free of charge.

If a payment, a withdrawal or a dispute is in progress on your account, we tell you: we finish it first, so that no one loses money, then we delete the rest.

To find out where your request stands, simply reply to our acknowledgment of receipt, or write to privacy@viralyshop.com.

If you received a confirmation code for your request, it appears at the top of this page when you open it through the link that came with it. Quote that code when you write to us.

If we keep part of your data, we tell you which part and the legal reason, for example the duty to keep accounting records for 10 years. If we refuse a request, for example because we could not verify that the account is yours, we explain why. Your other rights, and how to complain, are in the privacy policy.

For any question about deleting your data, write to privacy@viralyshop.com. For any other question, write to support@viralyshop.com. We aim to reply within 3 working days.

Our other contact details are on the Contact page.