Terms of Service

Viralyshop is published by Scalemind, LLC, a limited liability company registered in the State of Delaware (United States), file number 10469525. Its registered office: 131 Continental Dr, Suite 305, Newark, DE 19713, United States. The service is run from Algiers. The legal notice gives full details about the publisher.

These Terms apply to the site viralyshop.com, the app app.viralyshop.com, the product pages hosted by Viralyshop, the tracked links and all related services. In these Terms, we, us and our mean Scalemind, LLC.

Words we use

• Brand (or merchant): the business or seller that funds and publishes a campaign.
• Creator: the person who joins a campaign, publishes content or brings customers.
• Manager: the person who manages the profile of one or more creators on their behalf.
• Buyer: the brand's customer, who orders a product and pays for it on delivery.
• Campaign: a brand's offer, with its type, budget, brief and rules.
• Earning: the amount a creator earns on a campaign. It moves through the steps Estimated, Reserved, On hold and Settled, or becomes Not eligible. It is Frozen while a fraud flag or a dispute is under review.

Acceptance

You accept these Terms when you create an account or use the service. The sign-in screen says so: by continuing, you accept the Terms of service and the Privacy policy. If you do not agree, do not use Viralyshop.

The terms of each space

To open the creator space, you accept the Creator terms in the product. To open the merchant space, you accept the Merchant terms. We keep the version, the language and the date of your acceptance, with a fingerprint of your IP address (not the address itself) and your browser’s identifier. These two texts complete these Terms. Where they cover the same point, they prevail over these Terms.

You can read them again at any time: Profile › Accepted terms for a creator, Settings › Terms for a brand.

A campaign's brief and written rules also apply between the brand and the creators who join it, as long as they do not contradict these Terms. The privacy policy and the refund policy are also part of the rules of the service.

Viralyshop is a marketplace. It connects brands with content creators, starting in Algeria. Amounts are in Algerian dinars (DA).

The brand pays first. Its money waits at Viralyshop. Creators join its campaigns, publish content or bring customers. They are paid from that money, under the rules of the campaign.

The four campaign types

• Commission: the creator shares her code or links. She earns a commission for each delivered parcel. The brand sets an amount per delivered unit or a percentage of the catalog price, never of shipping fees.
• Pay per view: the brand pays a rate per 1,000 views on creators' videos, within its budget, a maximum per creator and an end date. Views are read every 4 hours and paid in the order they arrive.
• Call for offers: the brand splits a fixed budget between the creators it is looking for, or each creator proposes a price when applying. The money is reserved as soon as it picks a creator.
• Pay per video: the brand pays a fixed price for each video it pre-selects. It first sees a protected preview. At the end of the campaign, only the pre-selected videos are accepted and paid, and the brand receives their original file once the creator is paid.

A pay-per-view campaign has no review deadline and no approval by silence: the brand approves or rejects each video, even after the campaign ends, and a video is paid only once it is approved by the brand or by our team, or after a dispute the creator wins. The brand approves a call-for-offers post within a fixed time of 7 days, during which it can ask for one revision. With no answer in that time, the post is approved. A pay-per-video campaign has no review deadline and no approval by silence: until the campaign ends, the brand pre-selects a video, asks for a revision or rejects it. A rejection must cite a written rule of the brief.

When a sale counts

A sale counts only when the parcel is delivered. On a ZR verified campaign, delivery comes from ZR Express, or from the merchant if he confirms it himself. On a Manual report campaign, the merchant declares delivery. With no news from him, the parcel is presumed delivered 15 days after shipping (25 days in the Sahara). Creators see this badge before they join a campaign.

An order that is cancelled, returned, lost or moved to the trash (shown as Rejected) pays nothing. A ZR Express status we do not know never counts as delivered: our team checks it first.

The role of Viralyshop

The brand is the seller. It confirms the order, ships the product and answers to the buyer for it. The buyer pays the driver in cash at the door. Viralyshop sells no product, carries no parcel and receives no payment from buyers.

Every order exists in Viralyshop first: it is born on a product page hosted by Viralyshop, arrives from the brand's store, or is entered by the brand. The brand can change its status. It can never delete it or hide it.

The service changes over time. We may add, change or remove a feature. Some features are on trial, such as proof of views by screenshot, and may stop. If a change removes a feature that one of your running campaigns depends on, we tell you.

Who can sign up

You must be at least 18 years old and able to enter into a contract under the law of your country. If you open a merchant space for a business, you confirm that you have the authority to bind it.

Sign-in and phone

You sign in with your Google account, with the Continue with Google button. Google sends us only your name, your email address, your profile photo and your Google account ID.

To open a space, you verify a WhatsApp number: we send a 6-digit code to it. The number must be a mobile number of your country.

Accurate information

You give true and current information: name, social media accounts, business details, ID document, transfer accounts. False information can block a payment or lead to the suspension of the account.

One person, one account

• An account belongs to one person. You do not lend it, sell it or share its access.
• One account can open a creator space and a merchant space, and own several shops.
• You do not create another account to get around a limit, a penalty or a suspension.
• A manager manages creators' profiles on their behalf, only with their consent. Before typing a creator's details (name, handle, phone numbers, social media usernames), the manager gets her consent. The profile stays inactive and hidden from brands until the creator accepts the invitation from her own account. The earnings of the campaigns the manager joins for the creator go to the manager; those of the campaigns the creator joins herself, and her payouts, stay hers. The manager withdraws by CCP or bank transfer, after our team verifies the manager's ID document and auto-entrepreneur card. If the manager is banned, the campaigns the manager runs pass to the creator; the manager's balance and unpaid withdrawal are held, and our team pays them to the creator or refunds them to the brand for proven fraud. The creator can end the link at any time.

Security

Protect your Google account: anyone who gets into it can get into Viralyshop. You are responsible for what is done from your account. If you think someone else used it, write to us at once at support@viralyshop.com.

Roles in a shop

Each member of a shop has their own account and a role set by the product. Inviting members comes in a later release: until then, the owner works alone. The roles are:

• Owner: everything, including the company, the wallet and closing the shop.
• Admin: campaigns, orders, creators and notifications, but not the wallet or the company.
• Agent: the call center. The agent calls, confirms, cancels and ships.
• Viewer: sees everything, changes nothing. Buyers' phone numbers are masked.

The owner is responsible for the actions of the members of his shop.

You act as an independent creator. Neither Viralyshop nor the brand is your employer. You declare your own income and meet your own tax and administrative duties, for example the auto-entrepreneur status where it applies.

Genuine content

• You publish content you created, from an account that is yours.
• You follow the brief, the written rules of the campaign and the rules of the platform where you publish.
• You say nothing false or misleading about the product: no invented review, no health or income claim the brand cannot prove.
• For a pay-per-view campaign, the video is published after you join the campaign. The same video is paid only once.
• For a call for offers, you publish before the deadline and keep the post online for at least 30 days. A post deleted earlier lowers your rating; money already settled stays yours.

Say it is an ad

A post paid for by a brand is an ad. Algerian Law No. 18-05 on electronic commerce (art. 30) requires an online ad to be clearly identifiable as such and to show on whose behalf it is made. So disclose every paid partnership, as the law of your country and the platform require: with Instagram's paid partnership tool, TikTok's branded content setting or, on YouTube, the "My video contains a branded content" box (Paid promotion) in YouTube Studio, and a clear mention in the caption.

What is forbidden

• Ordering on your own campaigns, or having your relatives, employees or friends order. An order placed from one of your phone numbers is a self-order: it goes to the trash and pays nothing.
• Buying views, likes, comments or followers, or inflating your numbers with bots, exchange groups or any other means.
• Submitting someone else's video, a reposted video or an edited screenshot.
• Offering a buyer or a brand to deal outside Viralyshop to avoid its rules or its fees.

You declare your phone numbers in your profile, up to 5. We compare them with buyers' numbers to detect self-orders. The section Fraud and penalties describes what happens when a rule is broken.

Pay first

You fund each campaign in advance. Creators' earnings and Viralyshop's fees are paid only from that money. When the budget runs short, the campaign pauses. The section Payments, fees and payouts gives the details.

Legal products and accurate offers

• You sell only products you have the right to sell in Algeria. Forbidden products include counterfeits, weapons, drugs, medicines without authorization, dangerous products and adult content.
• Your offer is accurate: product, price, stock, delivery fees and delivery times. Your brief asks creators for nothing illegal or misleading.
• You hold the rights to the trademarks, logos, images and texts you provide.

Your duties as an online seller

You are the seller within the meaning of Algerian Law No. 18-05 of 10 May 2018 on electronic commerce, on your product pages hosted by Viralyshop as in your own store. You comply with that law, in particular:

• registration in the trade register or the crafts register, where the law requires it;
• a clear offer with your tax identification number, your address, your email, your phone number, your trade register number, the price including all taxes, availability, and delivery terms, fees and times (art. 11);
• clear terms for delivery, warranty, after-sales service, returns and complaint handling (art. 13);
• taking back a product that does not match the order or is defective: the buyer sends it back within 4 working days of delivery, at your cost, and you deliver again, repair, exchange, or cancel and refund within 15 days of receiving it (art. 23).

It is up to you to show this information, and your exchange and return terms, on your product pages and in your store.

Toward buyers

You alone answer for your products, their delivery and after-sales service, and you handle buyers' complaints. You are responsible for your customers' data. Viralyshop processes it for you, to handle orders, track delivery and calculate commissions, and to fight fraud. The privacy policy explains this sharing. You use this data only for the order, never to market to the buyer without their consent.

Handle orders honestly

• You call and confirm your new orders on time. A new order with no action for 7 days is cancelled and counted against you.
• You answer orders within 72 hours: a call, a confirmation, a cancellation or a move to the trash counts as an answer. A response rate below 80% over 7 days, on at least 10 orders, pauses the campaign.
• You give the true status of each order, with the tracking number when you ship. On a ZR verified campaign, you never declare an order returned: only ZR Express does.
• You do not steer a buyer to an order outside Viralyshop, and you do not cancel an order and then ship it anyway.
• You acknowledge a creator's test order within 72 hours, and you send the sample promised in the brief.
• You reject content only for a written rule of the brief, and you answer disputes with evidence within 7 days.

When you connect your ZR Express account, you allow us to read your parcels with your keys and, if you turn it on, to create your parcels in your name. When you connect a store, you allow us to receive its orders.

Creator search

The Creators page lets you search public Instagram, TikTok and YouTube profiles, provided by Influencers.club. You use them only to choose creators and invite them to your campaigns on Viralyshop. You do not copy or export them, and you do not use them to contact creators outside Viralyshop. An email invitation is sent by Viralyshop, with a fixed message and an unsubscribe link. A person who unsubscribes never receives one again.

The wallet and the budget

You top up your shop's wallet by CIB or Edahabia card (secure payment by Slick Pay) or by Visa or Mastercard (secure payment by Stripe), on the gateway's page, or in cash: a member of our team contacts you to collect the money, and the top-up is credited when the team confirms it received it. We do not see or keep your card details. A top-up is at least 1,000 DA. A card top-up that is started and never paid expires after 72 hours; a cash request waits until the money is received, and you can cancel it while it waits.

You then move money from the wallet to a campaign's budget. A campaign starts when its budget reaches at least 10,000 DA.

Viralyshop holds the money of your wallet and of your campaign budgets on your behalf. It is used only to fund your campaigns, to pay creators under the campaign's rules and Viralyshop's fees, or to be refunded to you under the refund policy. Viralyshop is not a bank: this money earns no interest.

Before each payment, the earning's amount and our fee are reserved in the budget: when the parcel exists at ZR Express (on a Manual report campaign, when the brand marks it shipped), when the brand picks a creator or pre-selects a video, or when views are counted. If the earning does not happen, for example after a cancellation, a return or a rejection, everything goes back to the campaign's available budget, fee included.

When the budget runs short, the campaign pauses. An order from your store, an import or a manual entry that is confirmed but not shipped waits 72 hours for you to top up; with no top-up, it becomes Not eligible and counts against you. An order placed on your product page, your embedded form or your API is not refused: the buyer's details stay hidden from you until you top up, and the order is cancelled after 7 days. While such orders are not covered, you can neither publish a campaign nor request a refund.

Shipping a parcel whose commission could not be reserved creates a debt: the commission and our fee for each parcel. Your shop is then frozen: campaigns paused, no new campaign, no new shop, no refund. A debt unpaid after 7 days can lead to a ban of the shop and of its owners' accounts. The creators' earnings remain owed.

In a pay-per-video campaign, if our team rules for a creator who disputes the rejection of her video, that video is paid with the money reserved when the dispute opened, otherwise with the campaign's available budget, otherwise with your wallet. If your wallet is not enough, Viralyshop advances the rest to the creator, and your shop owes us that advance. Any money that enters your wallet afterwards, a top-up or money returned by an ended campaign, repays it first. Until it is repaid, you cannot download any original video file.

In a pay-per-view campaign, if our team rules for a creator who disputes the rejection of her video, and the campaign still counts its views, her views count again from the budget left; if that budget runs out before she has received what her video would have earned without the rejection, the rest is paid to her when the counting ends. If the counting has already ended, she receives what her video would have earned. In both cases, it is paid with the campaign's money, otherwise with your whole wallet. If your wallet is not enough, Viralyshop advances the rest to the creator, and your shop owes us that advance, on the same terms.

Wallet money that is not in a campaign stays yours, but cannot be withdrawn today: it is used to fund your campaigns. At the end of a pay-per-video campaign, the unspent money goes back to the wallet. On a pay-per-view campaign, it stays locked in the campaign during the hold period, about 10 days, then goes back to the wallet; money freed after that period goes back to the wallet at once. The money reserved for a video still waiting for your decision stays reserved, neither paid nor returned, until that decision: it goes back to the wallet only if the video is rejected. To close your shop with a balance in the wallet, write to support@viralyshop.com: we handle the request with you.

Viralyshop's fees

Viralyshop charges 10% of each amount paid to a creator: commission, view payment, fixed price or video price. The fee is added on top of that amount and paid by the brand: if the creator receives 900 DA, the brand pays 990 DA. The rate is 8% when the campaign is ZR verified and your store is connected directly to Viralyshop. A rate agreed in writing can replace these rates.

The rate is set when the campaign is published and does not change for it. The fee is taken only when the creator's earning is settled. No fee on money that is never spent. The fee on a settled earning is not refunded.

Creators pay nothing to use Viralyshop. Today, no payout fee is charged to them.

When an earning becomes final

An earning moves through the steps Estimated, Reserved, On hold and Settled. An earning On hold is not final yet: it waits for the end of a period that lets us detect a return or fraud, and a return during that period makes it Not eligible. The default periods:

• Commission, ZR verified campaign: 7 days after delivery, 14 days if the brand has fewer than 20 settled orders.
• Commission, Manual report campaign: 14 days after delivery.
• Pay per view: about 10 days after the campaign ends, once the counts are frozen. This period does not wait for disputes: a creator can dispute a rejection within 14 days, even after the period is over. A video approved after the end, or restored after the end by a dispute won, is paid at the end of that period or, if it is already over, at the end of the campaign's next hold, within about 10 days of that decision.
• Call for offers: 3 days after approval, to check that the post is still online.
• Pay per video: no hold. The video is paid as soon as it is accepted, at the end of the campaign.

For an order, the hold is fixed at delivery and does not change afterwards; your earnings show its end date. A flag or an open dispute freezes the earning and stops the clock, which then resumes. A Settled earning is final: a late return does not take it back. Only proven fraud by you can be deducted, from your future earnings.

Creator payouts

• You withdraw your available balance once it reaches 2,000 DA. A withdrawal takes the whole balance, in one go.
• Before a first withdrawal, you send your ID document (national ID card, passport or driver's license): a photo, with the name and number as they appear on it.
• At the desk: you receive an 8-character pickup code, valid for 5 days, with a reminder 24 hours before it expires. You go to a ZR Express desk with your ID document. The clerk types the code and the ID number, sees your name, the amount and the photo of your ID, then hands you the money. Your first desk pickup verifies your identity.
• If the code expires, the money goes back to your balance. Never give your code to anyone else.
• By CCP or bank transfer, as a fallback: you need an identity already verified and an account in your name. A newly added account receives no transfer for 48 hours, and an email tells you of every change. Our team pays transfers in batches.

Refunds and disputes

The unspent budget of a campaign that has ended is refundable once all its orders are closed; 10% is kept 30 more days in case of a dispute. The refund policy gives all the rules.

A creator can dispute a Not eligible order within 14 days of its exit (cancellation, return, loss or trash), and the rejection of a call-for-offers post or of a video (pay per view or pay per video) within 14 days of that rejection. For an order, the brand answers with its evidence within 7 days. If the brand stays silent and the exit came from the brand itself (its dashboard, its store or its API), the creator wins; otherwise the dispute goes to our team. Our team decides within 5 working days (Sunday to Thursday). Our decision settles the payment in Viralyshop; it does not take away your legal remedies.

Automatic rules flag and pause. A person on our team decides.

What is forbidden for everyone

• Giving a false identity, a false ID document, or a transfer account in someone else's name.
• Creating fake orders, fake views or false statuses, or helping someone do so.
• Closing outside Viralyshop a deal found on Viralyshop, to avoid its rules or its fees.
• Copying, scraping or overloading the service, getting around its protections or limits, or accessing someone else's data.
• Using Viralyshop to harass, deceive or endanger anyone.

The rules that apply only to creators or only to brands are in their own sections.

What we check

• Every order, when it is created: valid mobile number, duplicates, self-orders and a risk score. A duplicate, a self-order or a bot's order goes to the trash. A high risk score never rejects an order: the brand decides after its call.
• Each creator's and each brand's numbers, every night, compared with the campaign's.
• Views: a sudden jump, too few likes and comments, or views far above the creator's usual average.
• Videos in pay-per-view campaigns: a fingerprint of the picture and the sound catches reposts, and we send the video to Google's Gemini AI tool, which compares it with the brief. When the public page does not give the video file, and always on YouTube, the fingerprint is taken from the cover and the duration, and we send only the cover, the caption (on YouTube, the title and description) and the duration. These tools inform; they never decide alone.
• A sample of delivered, cancelled or returned orders: our team may call the buyer or write to them on WhatsApp to check what happened.
• Conversations between brands and creators: phone numbers written in them are masked. Our team may read a conversation and hide a message to handle a dispute, a report, a request for help or a suspicion of fraud. Each reading is logged.

What we can do

• Freeze: a flag freezes the creator's unsettled earnings on the campaign concerned. Our team decides within 10 working days. The creator can appeal once, within 7 days of the decision.
• Set aside: money for doubtful views can be set aside for 48 hours while we check.
• Refuse: we can refuse fake views and reject the video, or move a fraudulent order to the trash.
• Withhold: confirmed fraud makes all the creator's unsettled earnings on the campaign Not eligible. Amounts linked to proven fraud can be deducted from future earnings.
• Pause a campaign, or freeze a shop.
• Suspend or ban an account, a creator profile, a shop and its owners' accounts.

We may also report fraud to the authorities when the law requires or allows it. Each decision is sent to you with its reason. To challenge it, use the appeal in the product where there is one, or write to support@viralyshop.com.

Who owns what

• The creator keeps ownership of her content: videos, photos, texts and captions.
• The brand keeps ownership of its trademarks, logos, images and texts. It lets creators use them for the campaign, and only for it.
• Scalemind, LLC keeps ownership of the service: the software, the name Viralyshop, and the design and texts of the site and the product.

What the brand can do with the content

For a commission, pay-per-view or call-for-offers campaign, the content is published on the creator's account and stays hers. The brand can view it, share it and quote it with the platform's own tools, and talk about it while naming the creator. Any other use needs the creator's consent: downloading the content, editing it, running it as a paid ad or using it off the platform. That consent is written in the brief the creator accepted when she joined the campaign, or given separately, in writing.

For a pay-per-video campaign, the brand buys the file. Before payment, it sees only a protected preview, with the moving watermark APERÇU · VIRALY and a sound tag. It may not record it, copy it or use it. A rejected or not retained video stays entirely the creator's: the brand never receives its original file.

As soon as the video is accepted and the creator is paid, the brand can download the original file, except while its shop has not repaid an advance from Viralyshop (see Payments, fees and payouts). It also receives the non-exclusive, worldwide and perpetual right to use the video to promote its products and services: publish it, cut it, subtitle it, reframe it and distribute it, including as a paid ad. The creator may show it as an example of her work, but does not sell it or license it to another brand.

Your guarantees

You publish or provide only what you have the right to use. Everyone who appears in your content has agreed. Other people's music, images and trademarks are used within their licenses. A video sold to a brand will be used off the platform: do not put music from an app's library in it if its license does not allow that.

What Viralyshop can do with your content

You give us a free, non-exclusive and worldwide right to host, copy, convert, analyze and display the content you publish or submit for a campaign, only to run the service: show it to the brand, build the protected preview, read views, check the brief and detect fraud. This right lasts for the campaign. After it, we keep only the fingerprints that detect reposts, and what the law or a dispute requires us to keep as evidence. We do not use your content to advertise Viralyshop without your consent.

You do not copy the service, its texts or its design, and you do not try to extract its code. To report content that infringes your rights, write to support@viralyshop.com: we remove it when the report is justified. The Contact page explains what to send us.

Viralyshop relies on services from other companies. Their own terms apply when you use them, and you follow them:

• Instagram (Meta), TikTok and YouTube (Google): you prove that an account or a channel is yours with a code placed in its bio (on YouTube, in the channel description). We ask you for no password and no login to the platform, and the account must be public. We then read, through our public data provider ScrapeCreators, the account's public numbers (followers, average views of your latest videos) and those of the posts you submit (views, likes, comments, shares). We use them to show your numbers to brands, to pay you for views and to detect fraud. We publish nothing, do not read your messages, do not sell this data and do not use it for advertising. See the Instagram terms, the TikTok terms and the YouTube terms.
• Google: sign-in to your account, and the Gemini AI tool that checks videos in pay-per-view campaigns. See the Google terms.
• WhatsApp (Meta): sending the code that verifies your number.
• ZR Express: parcel delivery, delivery statuses and cash payouts at the desk. Transport is governed by the contract between the brand and ZR Express.
• Slick Pay and Stripe: card payments for top-ups.
• The online stores the brand connects, such as Shopify, and Google Sheets or Telegram if the brand receives its order alerts there.

These companies are independent of Viralyshop. We are not responsible for their services, their outages or their changes. If a platform blocks the reading of its public pages, or if a provider stops its service, a feature may stop: we tell you and look for another solution where possible.

Instagram, TikTok and YouTube are trademarks of their owners; YouTube belongs to Google. Viralyshop is not affiliated with Meta, TikTok or Google, and is not endorsed or sponsored by them.

You can remove an account at any time: Profile › Social accounts, then Remove. We stop reading the account at once, and you can no longer submit a new video from this account without verifying it again, except with screenshots when the campaign accepts them. Posts already submitted are still read through their public link as long as the campaign counts their views (a rejected video, only while its rejection can still be disputed), then, after the campaign ends, only the approved ones, until they are paid; a call-for-offers post is read one last time 30 days after it was posted. Views already read still count. The Data deletion page explains what happens next. Data received from Google is handled as the privacy policy describes.

By you

You can stop using Viralyshop at any time. The product has no account deletion button: to close your account, write to privacy@viralyshop.com from your account's email address. The Data deletion page explains the steps and what we must keep.

Closing your account does not make you lose money owed to you. Creator: withdraw your available balance first; for earnings still on hold, say so in your request and we agree with you on how to pay them. Brand: orders in progress run their course and pay creators for delivered parcels; the unspent budget is refunded under the refund policy; for money left in the wallet, write to support@viralyshop.com and we handle the request with you.

By us

We may suspend or close an account, a shop or a campaign:

• if you break these Terms or the terms of your space;
• in case of fraud, or a serious risk of fraud while we check;
• in case of an unpaid debt;
• if the law, an authority or a partner platform requires it;
• if your account puts other users or the service at risk.

Except in an emergency, under a legal duty or during an investigation, we tell you first, with the reason. You can reply to support@viralyshop.com.

What happens to the money

• Creator: your settled balance stays yours, except amounts withheld for proven fraud. If your account is closed or banned, write to support@viralyshop.com to arrange its payment. Your unsettled earnings on a campaign where fraud is confirmed are lost.
• Brand: earnings already reserved for creators remain owed and are paid under the campaign's rules. The rest of the budget is refunded under the refund policy, once your debts are paid. For money left in the wallet, write to support@viralyshop.com.

After closure, the rules on money owed, the rights already given on content, liability and governing law keep applying.

We do our best to keep Viralyshop running without interruption and to show accurate numbers. But the service is provided as is and as available. It depends on third-party services such as ZR Express, Instagram, TikTok, YouTube, Google, our public data provider and the payment gateways.

• We are not a party to the sale between the brand and the buyer, nor to the transport of the parcel. We are not responsible for the quality, conformity or delivery of products.
• We guarantee no result: number of sales, number of views or amount of earnings.
• Views come from the platforms' public pages, read by our data provider, and delivery statuses come from ZR Express. We use them as we receive them. A video whose count drops is paid on the lower number.
• We are not responsible for the content creators publish or the offers brands publish.

To the extent the law allows, we are not liable for indirect damage, such as lost profit, lost customers or harm to reputation. Our total liability to you is limited to the fees you paid us in the 12 months before the event in question. This limit never applies to the money we hold for you: your settled balance, your earnings owed and your refundable budget.

Nothing in these Terms limits our liability where the law forbids limiting it: gross negligence or willful misconduct, fraud, bodily injury, or rights the law of your country gives you that cannot be waived.

You are responsible for your content, your products and your compliance with these Terms. If a third party makes a claim against us because of them, you cover the reasonable costs that result, to the extent the law allows.

These Terms are governed by the law of the State of Delaware (United States), without its conflict-of-laws rules. This choice does not take away any mandatory protection of the law of your country of residence. In Algeria, this includes in particular Law No. 18-07 of 10 June 2018 on the protection of natural persons in the processing of personal data, Law No. 18-05 of 10 May 2018 on electronic commerce, and consumer law.

Amicable contact first

If you disagree with us, first write to support@viralyshop.com and explain the problem. We aim to answer within 3 working days and look for a solution with you. A disagreement between a brand and a creator about an order or content goes first through the dispute process in the product.

The courts

If no solution is found within 30 days, the dispute may be brought before the competent courts of the State of Delaware. If the law of your country of residence lets you go to its courts, in particular as a consumer, you keep that right.

If a clause of these Terms is held invalid, the others remain valid. Not enforcing a right at one moment does not mean giving it up.

We may change these Terms to follow changes in the service, the law or the platforms' rules. The date of the last update is shown on this page.

For an important change, we tell you by email or in the product at least 15 days before it takes effect. A change the law imposes, or that security requires, can apply sooner. If you refuse the change, you can close your account before that date; using Viralyshop after that date means you accept it.

A new version of the Creator terms or the Merchant terms appears in the product: you accept it to keep using your space.

A change never applies to the past. It does not affect an earning already settled, or the fee rate of a campaign already published.

If another company takes over the service, we may transfer these Terms to it. We tell you first.

• Questions, help, reporting a problem or content: support@viralyshop.com.
• Personal data, access, correction or deletion: privacy@viralyshop.com.

We aim to answer within 3 working days. The Contact page lists every way to reach us.

Legal notices may also be sent by post to Scalemind, LLC, 131 Continental Dr, Suite 305, Newark, DE 19713, United States.